Add 'How To Fix Outlook Crashes In Office 365: A Guide For IT Admins'

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Leanne Gollan 4 weeks ago
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Get Help has troubleshooters for classic Outlook for Windows you can run for many common scenarios, such as Outlook startup or profile setup problems. When you're working with HubSpot Support to troubleshoot the desktop add-in, you may be asked to provide debug logs. When you have the extension installed in Outlook, it will store information in report logs on your computer. These logs are saved each day the extension is used, and your file names refer to the usage date. If your extension isn't functioning as expected, these logs help the support team take a deeper look into what's happening with the add-in on your computer.
Corrupted profiles frequently prevent Outlook from progressing past the loading screen. Creating a new profile establishes a clean environment for Outlook to start. I have found that when this happens its due to the Account in windows needing to be updated. If you close outlook(make sure its not in the system tray) then click on start and type Domain, then find Access work or school. You should see the Microsoft account, click on it and disconnect it.
If the problem doesn't occur after you restart Outlook, one of the add-ins is likely the cause of the problem. Restore the add-ins one at a time until the problem does occur to determine which add-in is causing the problem. Make sure that the latest updates for Outlook are installed. For more information, see How to install the latest applicable updates Outlook repair tips and tricks for Microsoft Outlook (US English only). Many of these items can be automatically checked by the Classic Outlook Advanced Diagnostics troubleshooter.
If you decide you don't want the calendar you created, right-click the calendar and select Remove. To show or hide the Folders list, select Show or Hide the navigation pane. Calendar events can be used for your own personal event, or you can invite others Outlook repair tips and tricks to create an in-person or Teams meeting. To change your Mail settings so your inbox looks and behaves the way you want it to, see Personalize your new Mail experience in Outlook.com. You can start Outlook in safe mode, disable your add-ins, and then try to open Outlook normally. Post questions, follow discussions and share your knowledge in the Outlook.com Community.
Occasionally, classic Outlook tries to run a process in the background. Auto-archive, sending and receiving a very large attachment, or running some of the other mailbox tools can all be done in the background. Check the status bar at the bottom of the screen to see if another process is running. If so, wait a short time (usually two or three minutes) to see if Outlook starts working again. If you can't choose any of the menu options, type inside an email message, calendar event, or contact, Outlook may have [Outlook repair tips and tricks](https://fixoutlookhelp.wordpress.com/2025/10/29/repair-outlook-ost-and-pst-files-2025-guide/) frozen.
There are three steps you can take to try to get Outlook working again. When you are unable to log into the add-in, or the add-in does not load correctly, uninstall then reinstall the add-in. We have multiple tools to help you automatically diagnose an issue, troubleshoot, and fix problems with Outlook. If you are having problems with Outlook, there are a few things we can help with to get you back to sending and receiving your email.
Then, each item in your calendar folder is checked for known problems that can cause unexpected behavior, such as meetings that seem to be missing. After you've selected a task, you can use the details pane to do things like add more information, add steps, or mark as important. You can view more than one calendar at a time, add other calendars, choose which calendar to display, and create new calendars. You can use the Inbox Repair tool (SCANPST.EXE) to diagnose and repair errors in your Outlook data file. The Inbox Repair tool checks the Outlook data files on your computer to see if they're in good shape. Use the People page to find, view, create, and edit contacts and contact lists.
Follow these steps to let Outlook diagnose and fix errors in your Outlook mail profile that might be causing the issue. You can create a new Outlook Data File and drag the items in the Lost and Found folder into the new data file. After you've moved all the items, you can remove the Recovered Personal Folders (.pst) file, including the Lost and Found folder. To create a new Outlook Data File, go to Create an Outlook Data File. The steps to access the repair tool vary depending on your operating system. If you can't open Outlook, or Outlook disappears or crashes, one of your add-ins may be to blame or you may need to update Outlook.
Learn how to check the version of Outlook you are using and update your Outlook. This is intended as a general guide to some common errors and I may not be able to troubleshoot through this. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
Use the classic Outlook calendar check troubleshooter to identify classic Outlook calendar issues. Use the classic Outlook profile setup troubleshooter to set up Microsoft 365 email in classic Outlook. TrustedTech delivers unbeatable customer service, with experts in licensing and high-level technicians always on-call to answer your tech issues in-depth. TrustedTech is dedicated to being a reliable resource for all software and technology support needs.
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